Common Questions

What happens if I am sick and can not make my appointment?

If you are sick you may be charged 25% cancellation fee for your booked appointment unless you call or text to reschedule please give us 24 to 12 hours minimum of notice if you believe you do not feel great.

( we would rather you reschedule than cancel /no show if you do n0t meet the 24-12 hour window to avoid paying a cancellation fee )

Can you tell me what happens during my consultation?

Upon booking an in clinic consultation and treatment, you will have a 5-10 minute consultation with Alyson to fill out your medical history, discuss your skin concerns, and budget, and just so Alyson can get to know you better.

Can I shop in store for products

No, we are an appointment only spa, you would need to book a “product pickup” on our booking site with the time frame you think you will be able to show up or call our spa (737)-837-2615 and Alyson will help if you have already purchased a product from us directly or online.

Book a Consultation if you are a first time client. If you are a returning client and do not know what to book next, please call the spa (737)-837-2615. It is best to book out 3-4 more treatments at the end of your appointment to avoid any confusion.

How do I know what treatment to book

Please arrive on time, or a little after letting us know via text or call and come with a bare face. If you are coming from work and cannot remove your makeup, a cleanser will already be included in your treatment so please do not worry.

How should I prepare for my first appointment?

child must be at least 10 years of age and must be accompanied by an adult if ages from 10-1.4, and a parent or guardian must fill out and sign consent form.

How young can my child be to receive a service?

You will be charged a 25% cancellation fee for your booked appointment unless you confirm your appointment, via text confirmation, email confirmation prior to your appointment these texts are automated. Please call or text our spa to reschedule if you cannot make it to your appointment please give us 24 to 12 hours minimum of notice if you believe you do not feel great or had something unexpected arise, we understand and if you call to reschedule after you fail to meet the before 24-12 hour window you will avoid a 25% cancellation fee just for rescheduling.

What is your cancellation and rebooking policy?

No, unless the certain appointment requires a deposit, after your booked appointment then will it charge the deposit fee not the entire service. Gloss Genius my booking platform requires a CC number for anyone booking an appointment even if you plan on paying me in cash. You will be charged for your appointment after your completed service.

Will my card be charged if I book online ?

If a circumstance comes up such as traffic and or children and you can still make it to your appointment my maximum late policy is 30 minutes but you will have to call the spa or text us that you will be late but that your still coming.

If you believe that you absolutely can not make it to the appointment then please call or text the spa to reschedule your booked appointment to avoid a 25% cancellation fee.

What is your late policy?

You will not be able to book your appointment until the balance is paid. If it is not paid within 5 business days from the date it was due it will be sent to collections

What if I do not pay my cancellation fee?

Acne bootcamp is a serious commitment to yourself and Face Reality and to our Spa.

Face Reality Acne Bootcamp educates clients on their acne and how to manage and control it you will watch a 20 minute video at the spa and given a detailed homecare packet and purchase home care products to get started on getting visible results in 3 months. Be prepared to spend a little over $200 on a full regime if your serious about Face Reality bootcamp. All of your products will run out at a different time, so don’t stress, you won’t be spending this much every 3 months. Acne bootcamp can be done in person and virtually

Get visible results with at home care from Face Reality in 90 days

*homecare products not provided, must purchase homecare*

What is acne bootcamp?

How do I repurchase face reality?

Go to our links page on this website and click on Repurchase Face Reality. It should take you to a google form , fill it out accordingly and Alyson should text / email you an invoice of your products purchased and you can choose the option of picking up at the spa or delivering to your house. If you have any questions at all regarding product issues or need to change something Alyson is always a text away (737)-837-2615

Do you offer returns, refunds or exchanges on products 

No, once it leaves our Spa it cannot be returned. If you have a defective product or damaged product from shipping please bring it in spa so we may exchange it with the company.

If you are virtual, please email justthushh.skincarecenter@gmail.com photos or videos of the damaged merchandise.

What is the difference between shopping through affiliate links and in shop ?

Please note alyson does not carry all of Glymed / Face Reality/ Colorescience / Dermalogica products in spa so you will have to use her affiliated link to purchase those.

You can shop through the company’s link through Alyson which will ship from their facility directly to you, or to our shop for you to pick up. (must book product pickup)

Can I participate in acne bootcamp if I dont live close or in texas

Yes, please refer to our links page and click on virtual client Alyson will be in touch with you shortly after filling out the virtual client form after clicking the provided link

Yes, please refer to our links page and click on virtual client. Alyson will be in touch with you shortly after filling out the virtual client form after clicking the provided link

Can I be a client if I dont/ Cant come in ?

Alyson graduated esthetic school at Paul Mitchell The School Austin, she also trained at Dermalogica’s learning loft in Austin, Tx. She also took various courses outside of school. she also trained at Face Reality skincare and is a certified Acne specialist and a Nuface Expert, as well as a POMP professional.

Where did alyson receive her training?

Go to our page titled Gift Certificates , it will take you to a form to fill out and Alyson will be in contact with you shorty after submission.

If you have any other questions refer to our Gift Certificates page.

How do I purchase a gift certificate I can’t find them online?

I lost my handout you gave me from my acne treatment can I get another

Yes, call our spa and let Alyson know what paperwork you are missing. (737)-837-2615

Did you build your spa or did I hire a company to take over

Yes, I bought my building and with the help of my family we created a spa from scratch.

we did have to hire an electrician, a plumber , and a A/C installer.

I saw on google you offer spa parties but its not on your website?

We are currently coming up with spa parties ideas for both 21+ and for teens and kiddos :) please stay tuned for more information.

What is steamy conversations?

Steamy Conversations is Alyson’s blog page

How much should I budget for a first time appointment?

We work with all budgets big or small, but be prepared to invest in your skin! I would say be prepared to invest $300 into yourself and your skin And each client will be different for optimal results. Great skin is 80% homecare & 20% treatment. Alyson will usually send you home with samples to try before you buy..